Right to return
You may ask to return products either because they are not what you ordered, or because items substituted for others are not of your choosing. In both cases the returned item must have its packaging intact and complete.
Fresh products
Fresh products can be returned only at the moment the order is handed over.
Exchanging at the shop
You may return part of your order by bringing the product together with the receipt to our shop within 3 days of the purchase date. The returned item must have its packaging intact and complete, with everything that came with it (labels, instructions and anything else that accompanied the sale) and the original purchase documents.
If an item no longer has its original properties, or its use-by date has passed, the shop is entitled to refuse the return.
Exceptions
Fresh products (greengrocery, cheeses, cold cuts and the like) and items that cannot be accepted back for reasons of hygiene or safety are expressly excluded from the above.
Faulty products
If a product is faulty or does not match what you bought, your rights under the law apply regardless of the above and are not limited by the shop’s policy. Contact us and we will put it right.